Oh So Social
Social Media Management
Social media pages can be the best way to stay connected with your ideal audience. You can share new products, promote events, and get invaluable customer feedback.
You could also eat up tons of time planning posts and responding to comments. Posting inconsistently or underutilizing page assets could set the wrong tone with current and potential customers.
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You've got a business to run, so let me take social media* off your plate.
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I'll create a social media content strategy tailored to your specific needs and goals. And in a tone and style that feels authentic to your brand.
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*current services are limited to Facebook, Instagram, and LinkedIn but other social platforms can be considered on a case-by-case basis.
What's Included?
Page Creation
For those without one, those with an inactive page, or a personal page trying to function as a business page.
Complete page setup including all contact details, cover and profile images, page filters, tab placement, setting auto-replies, external links, and admin(s) creation.
Optimization
For those with an existing business page that just needs some cleanup and fine tuning.
Correcting/adding elements such as contact details, cover and profile images following best practices, setting or revising filers, tabs, and auto-replies, and growing page following.
Content
3 - 5 posts per week depending on needs and goals
Research, create, schedule, and respond to pre-approved posts that fall with your brand guidelines and audience goals. Will be a combination of product/service promotions, seasonal/pop culture musings, user-generated content, and feedback solicitation.
Customer Service
For those who need additional support responding to messages, reviews, and comments.
We'll establish base guidelines for responding to both negative and positive feedback, questions, and general comments. Anything outside of the pre-defined inquiries and messages will be met with an approved response indicating a member of management/owner will respond shortly. And you'll be contacted via text, call, and/or email.
Insights
Data review and planning
Monthly reporting and planning meetings to cover performance metrics, address potential issues, discuss upcoming initiatives, and revise/approve future posts to ensure your social media content strategy still fits your needs and goals.